Independent third-party help service, not affiliated with any brand · 1-888-891-0609 · Open 24/7
Call 1-888-891-0609
Temu app help · Independent · 24/7

Temu app or order giving you trouble? Let's sort it out together.

Call TMMart any hour and a helper will talk you through the app, your order screens and your options. We are an independent helper, not Temu.

Call 1-888-891-0609
  • Answering 24 hours a day, 7 days a week
  • One screen at a time, in plain words
  • We never ask for passwords, codes or full card numbers
Please read: TMMart is an independent third-party service. We are not Temu, we are not affiliated with, endorsed by or sponsored by Temu, and this is not Temu's official customer support. We cannot issue refunds, approve returns or overrule the retailer. You can always contact the retailer through the help options inside its own app or website.
Common Temu questions

Which of these sounds like you?

Can't tell? Call and describe what you are looking at.

🚚

Tracking confusion

Locate your orders in the app and learn what each delivery stage is telling you.

Ask a helper →
🔁

Return requests

A walk-through of how in-app returns generally work and what to prepare.

Ask a helper →
🔑

Locked out

Safe steps to get back in. We never need your password or codes.

Ask a helper →
🧾

Payment settings

Add, remove or change a payment method inside the app, screen by screen.

Ask a helper →
🐌

App misbehaving

Freezing, crashing or slow? Updates, storage and a clean reinstall.

Ask a helper →
⚠️

Strange message

Not sure a text or email about an order is genuine? Check it with us before tapping.

Ask a helper →

Waiting on a Temu order? Talk it through with us.

Call 1-888-891-0609
Your call

What to expect

Ring 1-888-891-0609

A helper answers at any hour, including weekends and holidays.

Share what you see

Open the app beside you if you can, and describe each screen.

Walk away with a plan

You will know your next steps and where to take them.

Call 1-888-891-0609

How we help

  • Show you where things are in the app
  • Talk you through sign-in and tracking steps
  • Help you gather what the retailer may ask for
  • Point you to the retailer's own official help options

What we can't do

  • Speak or decide on Temu's behalf
  • Issue refunds or approve returns
  • Log in to or view your Temu account
  • Ask for your password, codes or full card number
Try these first

Two-minute fixes before you call

  • Update the app, then close it fully and reopen it
  • Switch between Wi-Fi and mobile data to test your connection
  • Open your orders from inside the app, not from text-message links
  • Keep your order number handy if you have one
Still stuck? Call 1-888-891-0609
FAQ

Quick answers

Are you Temu's official support?
No. TMMart is an independent third-party service with no connection to Temu. For official help, use the support options inside the Temu app or on Temu's own website.
Can you get my money back?
No. Refunds and return approvals are decided by the retailer. We explain the process so you know what to ask for.
Will you ask for my login?
Never. Please do not share passwords, verification codes or full card numbers with anyone.
Does the help cost anything?
If any service has a fee, we state it clearly and get your agreement first. Call 1-888-891-0609 to ask.
When can I call?
Any time. We are open 24 hours a day, 7 days a week.
More questions? Call 1-888-891-0609

Temu question? A helper is a call away

Reach an independent, patient TMMart helper any time of day or night.

Call 1-888-891-0609Independent third-party service · Open 24 hours, 7 days a week
Disclaimer: This page is provided by TMMart, an independent company. "Temu" is used only to describe the topic you may need help with. We are not affiliated with, endorsed by or sponsored by Temu or its owners and are not their official customer support. All trademarks belong to their respective owners.
Call 1-888-891-0609